R-Play Privacy Policy

Introduction

We believe that the less we know about you, the better; that is why we aim to limit the information we collect to the minimum necessary. The purpose of this privacy policy (“Privacy Policy”) is to inform you in detail what personally identifiable information or personal information we collect from you when you use our application, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.

We reserve the right to change this policy, which we will do through online posting. We use your data solely to provide you with services in which you enroll.

For purposes of this Privacy Policy, the terms “R-Play”, “we,” “us” and “our” refer to the individual Lei Jiang; the terms “application“, “service” and “product” refer to the R-Play software and related services; and “you” refers to you, as a user of the application as applicable.

What Information We Collect and How We Use It

We collect solely information that is necessary to provide you with our services and to improve our product.

Basic Subscriber Information. To manage and verify your subscription across multiple devices, we collect your digital purchase receipts from Apple together with a unique device identifier. The digital purchase receipts only include information about the type and the time of a purchase. We do not see any contact or payment information. We also do not have access to your Apple ID. We are using to a unique, pseudonymized identifier that is stored inside your iTunes account and only accessible to our app. - Legal basis Art. 6(1)(b) GDPR

Purchase Statistics. For statistical reasons and fraud protection, we collect pseudonymized data about the time and type of a purchase, the unique user identifier, an anonymous device identifier, the version of the app and the language settings. - Legal basis Art. 6(1)(b) and 6(1)(f) GDPR

Where We Store Your Data

Basic Subscriber Information. The digital purchase receipts and unique device identifier are stored on servers hosted by SiteGround.

Purchase Statistics. The purchase statistics are stored on servers hosted by SiteGround.

Customer Support Emails. For customer support and email services, we use osTicket as our help desk software. This means that every email you send to us will be stored within the osTicket platform on our servers hosted by SiteGround. Stored emails are automatically disposed of after 6 months.

How Long We Store Your Data For

We store your data for as long as is necessary for the fulfillment or the initiation of a contract, or as long as we claim legitimate interests. After the expiration of that period, the corresponding data is routinely deleted or completely anonymized. Statistical and diagnostic data is generally never deleted.

We clarify that the provision of personal data is partly required by law (e.g., tax regulations) or can result from contractual provisions (e.g., information on the contractual partner).

Data Processors

Depending on the usage of our services your personal data might be processed by the following services:

Apple
iTunes subscription service provided by Apple, Inc.

Personal Data: Digital purchase receipts, usage of promotions and trials, pseudonymized user identifier
Country of Data Processing: Europe or USA

SiteGround
Web hosting service provided by SiteGround Hosting Ltd.

Personal Data: Usage data, device information, purchase statistics, support emails
Country of Data Processing: Europe or USA

Your Privacy Rights (Under GDPR)

Right to Access. You can request R-Play to provide you with information on how we collect, use, and store your personal information, and to provide you with a copy of your personal information we store.
Right of Rectification. You can request that we correct inaccurate information about you.
Right to Delete. You can request that we delete information collected about you, given that we are not required by law to preserve it, that it is not necessary for contract fulfillment and that we can still identify your records.
Right to Object. You can object to the processing of your information in certain cases, as well as request that R-Play does not use your personal information for direct marketing purposes.
Right to Data Portability. If requested, we will provide you all data under our control in common, machine-readable formats. If requested, we will provide you with instructions to obtain your data, in cases where we do not have direct access.

Contact for Data Privacy

If you have any questions regarding your personal data as well as your privacy rights, please contact Lei Jiang: support@iosremoteplay.com

Breach Notification

If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation.

Consent for Underage Enrollment

Those under the age of 16 may not use the services without the consent or authorization of their parent or legal custodian.

Updates to Our Privacy Policy

At our discretion, we may make changes to this Policy and note the date of the last revision. You should check here frequently if you need to know of updates to our Privacy Policy. We maintain the right to inform you of substantive changes via email. Previous versions of this page will be made available.