We reserve the right to change this policy, which we will do through online posting. We use your data solely to provide you with services in which you enroll.
We collect solely information that is necessary to provide you
with our services and to improve our product.
Purchase Statistics. For statistical reasons and fraud protection, we collect pseudonymized data about the time and type of a purchase, the unique user identifier, an anonymous device identifier, the version of the app and the language settings. - Legal basis Art. 6(1)(b) and 6(1)(f) GDPR
Basic Subscriber Information. The digital
purchase receipts and unique device identifier are stored on
servers hosted by SiteGround.
Customer Support Emails. For customer support and email services, we use osTicket as our help desk software. This means that every email you send to us will be stored within the osTicket platform on our servers hosted by SiteGround. Stored emails are automatically disposed of after 6 months.
We store your data for as long as is necessary for the
fulfillment or the initiation of a contract, or as long as we
claim legitimate interests. After the expiration of that period,
the corresponding data is routinely deleted or completely
anonymized. Statistical and diagnostic data is generally never
Depending on the usage of our services your personal data might be processed by the following services:
Personal Data: Usage data, device information, purchase
statistics, support emails
Right to Access. You can request R-Play to
provide you with information on how we collect, use, and store
your personal information, and to provide you with a copy of
your personal information we store.
If you have any questions regarding your personal data as well as your privacy rights, please contact Lei Jiang: email@example.com
If the confidentiality of customer data is breached, we
recognize our responsibility to our customers and to the public
to disclose the nature of the risk and provide a transparent
account of the events without undue delay. At a bare minimum, we
must inform the applicable supervisory authorities as required
by law and regulation.
Those under the age of 16 may not use the services without the
consent or authorization of their parent or legal custodian.
At our discretion, we may make changes to this Policy and note
the date of the last revision. You should check here frequently
maintain the right to inform you of substantive changes via
email. Previous versions of this page will be made available.